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Terms & Conditions

By paying the deposit and make booking you agree the following terms and conditions. These conditions explain your rights, obligations, and responsibilities and those of “Ustam London Man&Van LTD” A contract is a two-way arrangement and it is important that everyone knows where they stand. Where we use the word ‘you’ or ‘your’ it means the customer; ‘we’, ‘us’ or ‘our’ means “Ustam London Man&Van LTD.” These conditions can only be changed or amended by our written agreement.

1- Our Quotation

1.1-   Our quotation, unless otherwise stated, does not include insurance, cancellation-postponement waivers, customs duties, inspections, or any fees, or taxes payable to government bodies or agencies.

1.2-   Our Quotation is valid for 14 days from the date of issue for the movings after 14 day period. In case if your moving date is within 14 days we wont guarantee validation of the quote due to availability. Unless already included in Our Quotation, reasonable additional charges will apply in the following circumstances:

1.2.1-   If the work does not commence within twenty-eight days of acceptance;

1.2.2-   Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control.

1.2.3-   The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours  (09.00-19.00hrs) at your request or if the work is not completed by 19:00.

1.2.4-   We have to collect or deliver goods at your request above the ground floor.

1.2.5-   The entrance or exit to the premises, stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway.

1.2.6-   We have to pay parking or other fees or charges (including fines where you have not arranged agreed suspension of parking restrictions) in order to carry out services on your behalf.

1.2.7-   There are delays or events outside Our reasonable control which increase or extend the resources or time allowed to complete the agreed work.

1.2.8- We have to pay operational charges in order to carry out the services, which may be brought in at any time by the law and amended at any time by the law. Such operational charges may include (but not limited to) Low Emission Zone (LEZ) charges and congestion charges.

1.2.9-   Additional pick up or drop off point.

1.2.10-   Non of the white goods are included in our quotes unless its mentioned and added in the quote in advance.

1.2.11-   If the Place we will collect or drop off has no minimum conditions of hygiene.

1.2.12-   If for any reason the waiting time goes above 30 minutes due to not being at the property on time , Delays on getting the keys for pick up or drop off locations, Arrangements didn’t made in advance for hiring storage unit additional waiting time charges will apply depending of location, date and other circumstances. 

1.2.13-   Additional trips will be charged unless its agreed by us in advance. 

1.2.14-   All our Vans has limited weight limit in case its exceed its limit we wont be able to load more and additional trip may require. 

1.2.14-   We wont charge for the first 5 miles from pick up to drop location. In case its exceed that number we charge £1 / per mile. 

1.3-   You agree to pay any reasonable charges arising from the above circumstances.

 

2- Work not included in the quotation

2.1-   Unless agreed by us in writing, we will not :

2.1.1-   Dismantle or assemble furniture of any kind.

2.1.2-   Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.

2.1.3-   Move items from a loft, unless properly lit and floored and safe access is provided.

2.1.4-   Dismantle or reassemble any electrical equipment.

2.1.5-   Dismantle or reassemble any white goods.

2.1.6-   Dismantle or assemble any type of garden furniture and equipment.

 

3- Your responsibility

3.1-   It will be your responsibility to :

3.1.1-   Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.  

                          

3.1.2-   Pay for any parking or meter suspension charges incurred by us in carrying out the work.  

                          

3.1.3-   Be present or represented throughout the collection and delivery of the removal. Waiting time charges will apply after 30 minutes.                             

3.1.4-   Where we provide you with inventories, receipts, waybills, job sheets or other relevant documents You will ensure that they are signed by you or your authorised representative as confirmation of collection or delivery of the Goods.   

                           

3.1.5-   Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.                             

3.1.6-   Arrange proper protection for goods left in unoccupied or unattended premises.          

                   

3.1.7-   Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.  

                          

3.1.8-   Empty, properly defrost and clean refrigerators and deep freezers.  We are not responsible for the contents.  

                         

3.1.9-   Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes, petrol lawn mowers are clean and dry and have no residual fluid left in them.

3.1.10-   Provide Us with a correct and up to date contact address and telephone number during removal transit and/or storage of goods.                           

3.1.11-   Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.    

    

3.1.12-   Make the remaining full payments by end of the job.        

         

 

4- Goods not to be submitted for removal or storage

4.1-   Potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.        

  

4.1.1-   Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind.    

                        

4.1.2-   Goods likely to encourage vermin or other pests or to cause infestation or contamination.   

                         

4.1.3-    We shall notify you in writing as soon as practicable if any of the Goods, are in our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such Goods or whether we refuse to accept them. Should we refuse to accept the goods We will have no liability to you.  

                          

4.1.4-   Perishable items and/or those requiring a controlled environment.    

                        

4.1.5-   Any animals, birds, fish, reptiles or plants.      

                      

4.1.6-   Goods which require special licence or government permission for export or import.    

                      

4.1.7-   Under no circumstances will Prohibited or stolen goods, drugs or pornographic material be moved or stored by us.                             

4.1.8-   If you submit such goods without our knowledge, We will make them available for your collection and if You do not collect them within a reasonable time, We may apply for a court order to dispose of any such goods found in the consignment. You agree to pay us any charges, expenses, damages, legal costs or penalties reasonably incurred by us in disposing of the goods.        

                    

 

5- Ownership of the goods

5.1-   By entering into this Agreement, you guarantee that :

5.1.1-   The goods to be removed and/or stored are Your own property, or the goods are Your property free of any legal charge; or

5.1.2-   You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.

5.1.3-   If at any time following the implementation of this agreement to its termination another person has or obtains an interest in the goods You will advise us of their name and address in writing immediately.

5.1.4-   You will provide a full indemnity and pay us in respect of any claim for damages and/or costs brought against us if either statement made in 5.1.1 or 5.1.2 is untrue.

5.1.5-   If You wish to transfer responsibility of this Agreement to a third party You will advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received a signed agreement from the third party.

 

6- Charges if You postpone or cancel the removal

6.1-   If  you postpone or cancel this Agreement, We reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below at 6.1.1 – 6.1.4.  “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

6.1.1-   More than 72 hours before the removal was due to start:  No charge.

6.1.2-   Between 72 hours and 48 hours before the removal was due to start : %50 of the removal charge.

6.1.3-   Between 48 hours and  24 hours before the removal was due to start : %75 of the removal charge.

6.1.4-   Less than 24 hours before the removal was due to start : %100 of the removal charge.

6.2-   The Cancellation/Postponement charge will entitle You to only one Cancellation/Postponement.

 

7- Payments

7.1-   Unless otherwise agreed by Us in writing, certain amount of deposit payment is required in advance to book you in. Remaining balance can be paid once the job is completed. Storage payments and packing materials need to be paid with deposit. 

7.2-   You must pay us a deposit equivalent to one month storage charge upon Your signature of this Agreement. The deposit will be returned to you (without interest) as soon as reasonably possible after the termination of your storage contract 

7.3-   All charges for storage services are payable by credit or debit card or cheque or, if requested by Us, by direct debit or standing order.

7.4-   In respect of all sums which are overdue to us, We will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England or £25 plus VAT whichever is greater. The interest is calculated from the date when payment becomes due up to and including the date of actual payment including all accrued interest, whether before or after judgment, and whether or not we exercise the right of sale under this Agreement.    

        

7.5-   If we instruct a debt collection agency to collect any debt from you, you agree to pay an additional administration charge of £25 plus VAT in respect of  our additional administration charges and also to reimburse us for any fees charged to us by the agency. You agree to pay an additional administration charge of £25 plus VAT in respect of each additional administrative step we take arising out of your failure to pay money when due, e.g. for each correspondence requesting payment or where a cheque must be represented.

          

 

8- Our liability for loss or damage

8.1-   We do not know the value of your goods therefore we limit Our liability to a fixed limit per item. The amount of liability We accept under this agreement is reflected in our charges for the work. 

8.2-   Unless otherwise agreed in writing if we are negligent or in breach of contract we will pay you up to £30 for each item which is lost or damaged as a direct result of any negligence or breach of contract on our part.

8.3-   Damage to premises or property other than goods                         

               

8.4-   Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. therefore Our liability is limited as follows:

8.5- If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.

8.6-   If we cause damage as a result of moving goods under your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable.

8.7-   If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, You must note this on the worksheet or delivery receipt as soon as practically possible after the damage occurs or is discovered or in any event within a reasonable time. This is fundamental to the Agreement.

 

9- Exclusions of liability

                    

9.1-   Other than as a result of Our negligence or breach of contract We will not be liable for any loss, damage or failure to produce the goods as a result of:

9.1.1-   For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by Us.

9.1.2-   For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.

9.1.3-   For any goods which have a pre-existing defect or are inherently defective.

9.1.4-   For perishable items and/or those requiring a controlled environment.

9.1.5-   Loss of structural integrity of furniture constructed of particle board resulting from crumbling of the board. 

    

 

10- Time limit for claims

10.1-   If you or your authorised representative collect the goods, We must be notified in writing of any loss or damage at the time the goods are handed to you or your agent or as soon as practically possible.

10.2-   For goods which we deliver, You must give us detailed notice in writing of any loss and damage within seven days of delivery by us. We may agree to extend this time limit upon receipt of your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.

 

11- Delays in transit

11.1-   Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.

11.2-   If through no fault of ours We are unable to deliver Your goods, We will take them into store.  The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.

11.3-   Any transit times quoted by us are estimated and based upon information known to us at the time. Transit times may vary due to a number of factors outside our control including traffic , road control etc. We will call you  as soon as we become aware. 

 

12- Our Right to Hold the Goods (lien)

12.1-   “Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges.

12.2-   We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement.  These include any charges that we have paid out on your behalf.

12.3-   While We hold the goods You will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by Us in recovering our charges and applying our right of lien.

12.4-   These terms and conditions shall continue to apply.

13- Our right to sub-contract the work

13.1-   We reserve the right to sub-contract some or all of the work.

13.2-   If we sub-contract, then these conditions will still apply.

 

14- Route and method

14.1-   We have the right to choose the method and route by which to carry out the work and the location in respect of storage.

14.2-   Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on Our vehicles and/or the container may be utilised for consignments of other customers.

15- Our right to Sell or dispose of the Goods

15.1-   If payment of our charges relating to your goods is in arrears, and on giving you 3 months’ notice, We are entitled to require you to remove your goods from our custody and pay all money due to Us.

15.2-   If you fail to pay all outstanding amounts due to us, we may sell and pass all ownership of some or all of the goods or dispose of them without further notice.

15.3-   We will sell the goods by the best method(s) reasonably available to achieve the best selling price reasonably obtainable in the open market, taking into account the costs of sale.

15.4-   If the goods cannot reasonably and economically be sold (for any reason whatsoever), or they remain unsold despite our efforts, you authorise us to treat them as abandoned by you and to destroy or otherwise dispose of them at your cost.

15.5-   The cost of the sale or disposal will be charged to You. The net proceeds of the sale will be credited to your account and any eventual surplus will be paid to You without interest. If the full amount due is not received, You must pay any balance outstanding to us within seven (7) days of a written demand from us. Interest will continue to accrue on the balance outstanding.

16- Respect

 

Our company has zero tolerance against any insult, rudeness or improper behaviour towards any of our members. In that case we will cancel the job immediately and request the payments to be made.

 

All Rights Reserved, Ustam London Man&Van Ltd. 

Company Reg No : 14261994

Registered in England, United Kingdom

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